7 Proven Ways to Build a Strong Team for Brokerage Success
Insights from Chris Pollinger, Founder and CEO of RE Luxe Leaders™ as featured by Inman News.
Top-performing real estate teams exhibit consistent growth, low agent turnover, and sustainable profitability. They function as cohesive units—more than just the sum of their parts, delivering amplified results through synergy. These strong teams are not accidental but intentionally cultivated from within. Below are seven foundational strategies that seasoned brokerage leaders employ to develop and sustain formidable teams.
1. Use Accountability to Grow and Empower
Accountability is the cornerstone of professional growth and empowerment within elite brokerages. Leadership must engage each team member personally—recognizing strengths, identifying areas for improvement, and committing to continuous development. This requires direct, honest feedback about what works and what doesn’t, setting measurable standards and holding everyone equally accountable to goals aligned with their potential. According to Harvard Business Review, accountability improves focus and drives individual ownership, which translates into team-wide performance gains.
2. Build Strong Loyalty
Trust is foundational in forming unwavering loyalty within your team. Effective leaders cultivate relationships beyond transactional work interactions—investing time to connect authentically and create shared memories. These bonds cannot be replaced by mere incentives. For example, personal gestures like accompanying a team member to an event create lasting loyalty and deepen engagement. Loyalty nurtures retention, mitigates attrition risk, and fosters a collective resilience that supports long-term brokerage stability.
3. Establish Clear Priorities and Goals
Clarity on priorities and measurable goals enables team members to focus their efforts where impact is maximized. Importantly, goals must be individually motivated and aligned with personal aspirations, not solely dictated by leadership. When everyone’s ambitions mesh, the aggregate forms the team’s overarching objective. Growing a brokerage requires balancing the ambition of leadership with the individual drive of each member. This approach ensures each contributor feels purposeful while propelling the team forward.
4. Set High Standards for Behavior and Attitude
Strong teams demand high behavioral and attitudinal standards. Leaders must communicate these clearly and consistently, reinforcing positive conduct while promptly addressing negative attitudes or behaviors that threaten culture and productivity. Recognition of exemplary actions in meetings or communications encourages a virtuous cycle of performance. As noted by organizational psychologists, team dynamics significantly influence outcomes; thus, proactive culture management is non-negotiable.
5. Coach Toward Consistent Growth
Coaching isn’t a one-time event but an ongoing commitment to guide team members beyond role requirements. Personalized development conversations that explore career aspirations—such as five-year plans—help individuals chart paths to reach full potential. This investment promotes engagement and differentiates skilled teams from merely functional ones. Consistent coaching aligns with long-term retention and builds internal bench strength critical to scalability and succession.
6. Drive the Development of Culture
Culture is the operating system of your brokerage. Leaders must take ownership of cultivating an environment that prioritizes growth, accountability, and achievement celebrations—both professional and personal. A holistic culture recognizes diverse aspects of well-being including physical, financial, relational, and spiritual dimensions. According to Gallup, organizations that focus on culture outperform their peers in retention and profitability.
7. Connect to a Greater Cause
Purpose-driven teams outperform those only motivated by financial success. Leaders need to articulate a compelling “why” that transcends transactions, anchoring team efforts in service excellence and client impact. This greater cause fuels sustained effort, enhances morale, and fosters intrinsic motivation. Elites brokerages obsessively cultivate this connection, marrying client-centric purpose with organizational success.
Data consistently show strong teams outperform weaker ones by ratios as high as 10:1. The foundation? Clear role definitions, rigorous standards, aligned priorities, and a shared higher purpose. Turnover diminishes, growth accelerates, and profits stabilize when teams embrace these principles. Avoid building egocentric monuments; instead, invest in the fundamentals of teamwork and leadership discipline.
Consider how these seven strategies align with your brokerage’s current team environment. The path to strategic scale and succession begins with strong, accountable leadership and culture. Book a confidential strategy call with RE Luxe Leaders™ to explore tailored approaches for your unique challenges.