This article by our Founder and CEO, Chris Pollinger as published by Inman News shares insights on great team leaders.
Great team leaders have learned to juggle a thousand different priorities. Multi-tasking, delegating and leveraging are all skills great team leaders have had to develop to continue to grow. This bigger the team gets, the more important these seven behaviors are.
Live the team’s core values and principles.
Great team leaders know their primary responsibility is to make people feel great about the team. This starts with the team itself. The leader needs to embody the teams core values. They understand they set the tone for the culture, both good and bad. They lead from the front and set the example.
Takes an active role in the team’s sales, which includes shaping sales strategy and tactics.
The bigger and more diverse the team, the more removed the leader tends to get from the street. Great leaders purposely stay connected to the front lines, especially with those who are driving revenue. By working hand in hand with those driving sales, they lead with authority. In an industry which is constantly evolving and changing, they are active in responding with practical and actionable strategies and tactics.
Never underestimates the importance of details.
While it is not important to know everything, it is crucial to know enough to ask and answer questions. The details hold the secret to greatness. Great anything never took the attitude that good was good enough. Great leaders have their fingers on the pulse of their business. When they feel somethings not right, they know where to dig to fix the problems.
Meets opposition head on.
Great leaders aren’t afraid of conflict. Any opposition, both internally and externally is dealt with directly. They boldly protect the team’s best interests. Conflict isn’t seen as a bad thing as long as it’s constructive and good for their clients and the team.
Recognizes the difference between being “tough” and being “mean.”
Tough leaders are caring, fair, and respectful of others. Mean leaders haven’t learned to control their tempers. Outbursts aren’t attractive with children, they are downright ugly and inexcusable with adults. Great leaders inspire, hold high standards and build people up to meet them.
Never underestimates the importance of hiring the right people.
Selecting the wrong candidate in a hurried situation can be costly. The right people are always hard to find. Getting the right person, for the right role, at the right time is an art form. Great team leaders take their time in hiring and address hiring errors quicky.
Fosters an environment that encourages constructive criticism.
Good leaders tend to have inflated egos and are sensitive to feedback. Great leaders are secure in who they are and encourage constructive criticism. They know surrounding themselves with “yes” people limits their progress. Great leaders understand they need to hear differing opinions to grow. They want to be challenged. The development of the team depends on it.
Great team leaders have a million things to squeeze into each day. Clients, vendors, staff and associates all clamor for attention and time. Good team leaders handle all the demands, but do so a bit frantically and at the edge of their control. By prioritizing the seven traits above, great leaders handle it all with grace, poise and enough left over to enjoy life along the way.
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