Insights

A closer look
at the business.

Ideas, research and practical perspectives for established agents, team leaders and brokerage owners. Explore a subject or browse the latest writing.

November 9, 2026

Loyalty Builds Trust, Not a Case for Discounting

Your best clients keep coming back, but their listings keep getting cheaper. If you lower your fee to avoid disappointing them, you may be treating loyalty as a discount instead

November 2, 2026

The Advice That Costs You Can Win You Listings

You’ve built a strong record, but another agent can bring good numbers to the same listing conversation. When both records look impressive, a seller may have little reason to choose